Privacy Policy

 

🔐 Privacy Policy

At TwistaRack, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.twistarack.com or make a purchase from us.

📥 Information We Collect

When you browse our store or place an order, we may collect the following types of information:

💳 Personal Information

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify and trusted third-party gateways)

🌐 Device Information

  • Browser type and version

  • IP address and time zone

  • Cookies and tracking pixels

  • Pages viewed and how you interact with the site

🛠️ How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Send order updates and customer service messages

  • Improve website performance and customer experience

  • Prevent fraud and ensure website security

  • Comply with legal obligations

🍪 Cookies & Tracking

We use cookies and similar technologies to:

  • Remember preferences like currency and cart contents

  • Analyse visitor behaviour to improve our site

  • Serve personalized ads on platforms like Facebook and Google

You can disable cookies in your browser settings, but this may affect how some features function.

🤝 Who We Share Your Data With

We only share your data with trusted services essential to running our business:

  • Shopify (our eCommerce platform)

  • Payment gateways like Stripe and PayPal

  • Shipping partners to deliver your order

  • Analytics & marketing tools like Google Analytics and Meta Pixel

We never sell your personal data.

🌍 Your Privacy Rights

Depending on your location (e.g., UK, EU, California), you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Opt out of marketing communications

  • File a complaint with your local data authority

To exercise your rights, contact us at hmsharv@icloud.com.

🔐 Data Security

We take your data protection seriously. All sensitive data is encrypted during transmission, and we never store full credit card numbers.

👶 Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from them.

📆 Updates to This Policy

We may update this policy occasionally to reflect changes in our practices. Any updates will be posted here with a new effective date.

📩 Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please email:
hmsharv@icloud.com